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Working Student Customer Success (f/m/d)

RaiseNow GmbH

Anzeigenbeschreibung

Please note: This position can be occupied in Berlin, Zurich, Munich or completely remote in Germany or Switzerland

 

YOUR MISSION

As a full member of our Customer Success team you will develop a deep understanding and knowledge of our product in order to reply and handle customer requests through our ticket system. You will be responsible for sending out onboarding emails and information to our customers. We are looking for someone who values teamwork and is empathetic towards his team and customers. You should be an excellent communicator, love working independently and want to learn new things along the way.

In detail:

  • Be part of the Customer Success team and get an insight into the different areas of RaiseNow, e.g. Sales and Marketing
  • Take on varied tasks and work closely with the respective team
  • Actively shape our customer journey incl.
    • Get in contact with our customers and take their wishes into account
    • Management of contract documents
    • Creation of presentations
  • Supporting the team in various projects

 

YOUR PROFILE

  • Currently enrolled as student at a university or a university of applied sciences
  • Ability to communicate empathically in german and french (spoken and written)
  • Eager to learn new things
  • Technical skills
    • Experience with cloud based tools, e.g. Google drive and Google tools
  • Interest in online fundraising and Software-as-a-service

Nice to have:

  • Good communication skills in english
  • Experience with Zendesk and Confluence

 

 

WHAT WE HAVE TO OFFER

  • An innovative working environment with a culture of transparency, trust, and mutual respect
  • Feel free to work where and when it’s best for you. We offer flexible work schedules and regular home-office. Working times need to be coordinated with the Customer Success team to ensure best support for our customers.
  • Opportunities to develop your skills and learn new ones!
  • Self-responsibility and short decision-making processes give you the opportunity to drive your topics and to learn
  • A creative, dynamic and international team with flat hierarchies
  • A future-oriented job in a meaningful environment
  • 100% start-up atmosphere and regular team events (as soon as possible)

 

 

ABOUT US

We're RaiseNow, and we're passionate about making fundraising more efficient, user-friendly, and successful. Our technology is supporting organizations like Save the Children International, WWF, Amnesty, UNICEF, and many others.

At RaiseNow, our diverse and skillful team of engineers, fundraising experts, and movers and shakers in the nonprofit sector combine experience with cues from our community to build innovative solutions to solve real-world problems. This approach to product development will allow us to find more ways to enable people and organizations to do good in the world. We are committed to innovating and delivering top-notch tools and processes to raise the efficiency and success of organizations and movements, bringing about long-lasting impact. Join us on this exciting journey!

Einsatzort

  • Berlin Friedrichshain (10247)

Über das Unternehmen

We're RaiseNow, and we're passionate about making fundraising more efficient, user-friendly, and successful. Our technology is supporting organizations like Save the Children International, WWF, Amnesty, UNICEF, and many others. At RaiseNow, our diverse and skillful team of engineers, fundraising experts, and movers and shakers in the nonprofit sector combine experience with cues from our community to build innovative solutions to solve real-world problems. This approach to product development will allow us to find more ways to enable people and organizations to do good in the world. We are committed to innovating and delivering top-notch tools and processes to raise the efficiency and success of organizations and movements, bringing about long-lasting impact. Join us on this exciting journey!

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