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Intern Customer Happiness for Germany (f/m/d)

Holidu GmbH

Anzeigenbeschreibung

Holidu is a travel & tech start-up that is building the world’s best search engine for vacation rentals. Our mission is to make finding and booking the perfect rental finally easy. We are on this journey in a rapidly growing team of travel and technology enthusiasts from all over the world. Our travel mates also include investors and mentors who have helped companies such as Booking.com, Spotify and Zalando to achieve global success. So, pack your bag, hop on board and get ready for take off!

YOUR ROLE IN THIS JOURNEY

Be the voice of our customers and enable them to find their dream vacation rental.

You will consult our German customers via phone, e-mail & Whats App and help them find their dream vacation rental.

  • You will support our customers in the booking process, with cancellations and rebookings.
  • You will communicate with our partners to provide the best customer service possible and solve all of our customers’ challenges.
  • You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Holidu product every day.
  • You will play an active part in finding ways to continuously improve our customer satisfaction score.

YOUR BACKPACK IS FILLED WITH

  • Ongoing or completed studies in tourism, business administration, languages or similar.
  • Fluency in German and good English skills. Any other language is a plus.
  • Friendly team work oriented personality and strong communication skills.
  • Customer focused mindset with good problem solving skills.
  • First experiences in customer service, in the hotel industry or as a sales representative are a plus.
  • Willingness to work at weekends (with balance days during the week or additional holidays).

OUR ADVENTURE INCLUDES

  • Fair salary for both voluntary & compulsory internships.
  • You will be mentored by Johannes, the team lead for the Customer Happiness team, who will help you to further improve and develop skills for your career.
  • Have an impact on the millions of people using our product every month.
  • Grow with responsibility from day 1 and through regular feedbacks.
  • Stay healthy and energized with free fruit, breakfast and coffee in the office.
  • Get in shape at the premium gym in our office building for a discounted rate.
  • Learn languages with meetings in English and subsidized German classes.
  • Connect and have fun with diverse yet like-minded people at work and regular events.

WANT TO TRAVEL WITH US?

Your first travel contact will be Lisa from HR.

We champion diversity in every aspect of life. We encourage applications from all genders, corners of the world and individual backgrounds. If you have a disability or special need that requires accommodation, please let us know.

Einsatzort

  • München Moosach (80992)

Über das Unternehmen

Holidu is building the world’s best search engine for vacation rentals. Our mission is to finally make finding and booking the perfect rental easy. We are on this journey in a rapidly growing team of travel and technology enthusiasts from all over the world. Our travel mates also include investors and mentors who have helped companies such as Booking.com, Spotify and Zalando to achieve global success. So, pack your bag, hop on board and get ready for take off!

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