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Student Copywriter & Customer Service Manager for Italian Market (f/m/x)

GG Brands GmbH

Anzeigenbeschreibung

GG Brands offers via its online brands (JewelCandle, OZOI  and others to come) various inventive scented products such as candles, diffusers, and essential oils that are already appreciated by customers in more than 8 European countries, with more to come! Headquartered in Berlin, we are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the scented products industry and become a globally successful and renowned company. 

 

As Student Copywriter & Customer Service Manager for our Italian Market (f/m/x), you will develop, improve and adapt written content to the Italian-speaking audience of JewelCandle. Working close together with the country manager Italy, the content & digital marketing team you will also communicate with our community on Social Media, answering comments, messages & e-Mails & provide best-in-class customer service.  

 

Your Responsibilities

  • You manage the development and maintenance of the website content, SEO and marketing activities of the Italian market. In particular: product detail pages, category pages, landing pages, meta titles, meta descriptions, alt text for images.  
  • You proofread, edit and optimize existing copy & create texts for the website & marketing campaigns. 
  • You research keywords with Google AdWords keyword planner to improve our SEO. 
  • You check and address all the customer queries received through sales support, calls and social media chats. 
  • You provide customer service regarding product enquiry / order status / cancellations/ escalations etc. Providing end to end solutions to customers within the set timeline. 
  • You create and maintain the reports for cancellation, refunds, customization orders and customer complaints. 

 

Your experience

  • You are enrolled in a bachelor/master's in marketing/communication and ideally have first relevant experience in content marketing and customer service, ideally in eCommerce. 
  • Autonomous and well-structured in your work, you consider yourself as a doer and you have a result-driven attitude. 
  • Italian native and fluent in English. Any other language is a plus. 

 

Our Offer

  • We trust You! That's why we offer you a position with a lot of responsibility right from the start and initiative is being rewarded. 
  • We help You! You will always receive the support you need to be your best and will be brought into your new team by your own supervisor. 
  • We listen to You! We want you to talk about your ideas and say what you think. In order to do so we offer a flexible work environment with fast decision making where innovative ideas, creativity and taking responsibility is being promoted. 
  • We want You to achieve Your career goals! This is why we offer our employees individually designed advanced trainings that will help you in becoming the professional you always wanted to be. 
  • We know that work is not everything! Your friends and family are important to you and us. That's why we offer flexible and family-friendly working hours. 

Einsatzort

  • Berlin Mitte (10115)

Über das Unternehmen

GG Brands offers via its online brands (JewelCandle, OZOI  and others to come) various inventive scented products such as candles, diffusers, and essential oils that are already appreciated by customers in more than 8 European countries, with more to come! Headquartered in Berlin, we are expanding very fast and therefore always looking for new highly motivated team members who share our vision, to disrupt the scented products industry and become a globally successful and renowned company.

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